COVID SHIPPING ALERT

Please note that due to ongoing pandemic situation due to COVID-19, many fulfillment centers are seeing unprecendented volumes of orders and are also having to operate on reduced staff to keep folks safe and distanced from each other so please allow for additional handling time to process and ship out orders. 

 We have also been notified that major carriers are opting to skip origin scans for packages upon picking them up in order to speed up the intake of these shipments. This means that we expect to see an increased number of ‘label created not yet picked up’ statuses in tracking links. Tracking is expected to show progress upon a package being received at a distribution center. This should happen within 72 hours after the package has been picked up but in some cases, we are seeing this take as long as several business days.

 Our fulfillment partners are all doing their best to (safely) get your order out and delivered to you as fast as possible, but we kindly ask for your patience with our fulfillment centers and parcel carriers around the globe as they continue to help us have items safely delivered to our homes during these times all while dealing with unprecedented volumes of deliveries.

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

For Spain, we can't ship to Balears Province, Las Palmas, and Santa Cruz de Tenerife. We also can't ship to Northern Ireland.

We temporarily do not ship to Cyprus and Greece until further notice.

We can't ship to APO, DPO address and PO box. We don't ship to forwarding address.

For Korea🇰🇷, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in your order note.

Para o Brasil🇧🇷, e obrigatoriamente que forneca o numero do CPF ou CNPJ no campo do endereco. (we are required to provide either your CPF (format: xxx.xxx.xxx-xx) or company’s CNPJ (format: xx.xxx.xxx/xxxx-xx). Otherwise, we’re not allowed to ship out your parcel.)

For Indonesia, we require your Indonesia Tax ID (NPWP), or ID Number (NIK-Nomor Induk Kependudukan), or Indonesia Driver’s License as per requested by DHL and Customs. Please make sure the document holder name is the same as recipient name on shipping information.

For Mainland China🇨🇳, we require address in CHINESE, please also fill in a CHINESE name if you have one.

For Japan 日本🇯🇵, 英語情報のみ

Fill in your city and zip code and try to match it with DHL's system, we can only ship if your address is accepted by DHL system, fill in where ever a place as shipping origin is fine if necessary.

When will you ship the item?

We plan to ship the items to you at the start of July 2022. However, we will update on the shipping situation accordingly. Please email support@wraek.com if you have not received your order by the end of September 2022 to enquire on the status of your order.

Shipping Rates

Insert Shipping Rates here

Can you declare the parcel as a gift?

No, sorry the courier service does not accept declare as a gift for customs clearance.

VAT or import tax included?

Due to the customs policy of different countries, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your country. But we’ll try our best to declare a comparatively reasonable value for the product.

Our shipping rates to you have already taken VAT and import taxes into account. We will absorb and try our best to give you the most reasonable value possible for the product

If you have further questions, please feel free to email us at support@wraek.com, thank you.

What constitutes as a remote area?

Please check on the Remote Area List here (Search your country's name and you'll see remote area code) to check.

You can provide us an alternative address which is not in this remote area list to avoid paying this cost.

 

Additional notice about shipping

This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.

-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.

-If it appears as "Delivered" on courier's website (ie: DHL) for more than 3 months, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 3 months after it has been "Delivered" on courier’s website.

-To avoid return of shipment, customers are required to provide full name in the information form. The cost of the return will be the responsibility of the customers if the name in the form is incomplete. 

Where do we ship?

We ship the keyboards internationally except for the countries/regions listed below:

*Countries/Regions NOT covered by us: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Cuba, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, India, Iran, Iraq, Isle of Man, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Pitcairn Islands, Réunion, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, South Africa, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Syria, Turkey, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

 

 

For additional questions, send us an email at support@wraek.com